At Townsend Music, we consider the security of our systems a top priority.
But no matter how much effort we put into system security, there can still be
If you discover a vulnerability, we would like to know about it so we can take steps
to address it as quickly as possible. We would like to ask you to help us better
protect our clients and our systems.
Please do the following:
E-mail your findings to security (at) townsend-music.com.
Do not take advantage of the vulnerability or problem you have discovered, for example
by downloading more data than necessary to demonstrate the vulnerability or deleting
or modifying other people's data,
Do not reveal the problem to others until it has been resolved,
Do not use attacks on physical security, social engineering, distributed denial of
service, spam or applications of third parties, and
Do provide sufficient information to reproduce the problem, so we will be able to
resolve it as quickly as possible. Usually, the IP address or the URL of the affected
system and a description of the vulnerability will be sufficient, but complex
vulnerabilities may require further explanation.
What we promise:
We will respond to your report within 3 business days with our evaluation of the report
and an expected resolution date,
If you have followed the instructions above, we will not take any legal action against
you in regard to the report,
We will handle your report with strict confidentiality, and not pass on your personal
details to third parties without your permission,
We will keep you informed of the progress towards resolving the problem, and
In the public information concerning the problem reported, we will give your name as the
discoverer of the problem (unless you desire otherwise).
We strive to resolve all problems as quickly as possible.